Today's consumers don't want yesterday's communications.
It's time to evolve from customer communications management to customer conversations management!
INNOVATE Customer Conversations Reimagined
Our four-part digital series is now available on demand!
With Smart Communications and Guidewire,
insurers can redefine customer correspondence
as real-time conversations.
Empowering Enterprises to
Scale the Conversation
- Built From the Cloud Up
- Conversations at the Center of the Customer Experience
- Fewer Silos, More Complete Customer Views
Purposely built with cloud deployment top of mind. This allows for increases in speed, agility and efficiency that’s only possible via Pure Cloud. Not to mention the increased ROI achieved by switching from legacy, on-premise or managed solutions.
Transforms traditional processes into intelligent, digital-first experiences and one-way, static communications into two-way, interactive conversations. This results in a consistent and customer-driven experiences throughout the entire lifecycle.
Unique Conversation CloudTM framework offers easy integrations to other market-leading CX technologies. This empowers enterprises to operate more efficiently at scale and obtain a more complete view of each customer.
Customer Spotlight: PHEAA powers a digital-first approach with Smart Communications.
“The Smart Communications cloud-based solution has allowed us to scale our business at the level and agility we need while lowering our total cost of ownership."
– Kate Pocalyko, Communications Platform Product Owner at PHEAA
Brands That Scale
More than 500 global brands—including those in the most highly regulated industries and all the G15 investment banks, rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation.
Evolving from Customer Communications to SMARTER Conversations
It’s time for companies to start having SMARTER customer conversations. By doing so, they can deepen customer relationships and build trust in a way that can only be achieved by engaging in two-way conversations that deliver exceptional customer experiences.
Customer Conversations in 2020:
New Challenges, Changing Expectations and Accelerated Digital Transformation
Smart Communications sought to gain a better understanding of how new challenges, changing expectations and accelerated digital transformation have impacted consumer preferences and corporate priorities.
The Total Economic Impact™
of Smart Communications
Moving to a cloud-based, digital-first solution for customer communications can empower a more rewarding customer experience and also have material financial benefits. In this study, Forrester Consulting examines the costs to deploy SmartCOMMTM and the benefits, risks associated, and return on investment. The customer experienced a three-year risk-adjusted ROI of 139 percent and payback in less than six months.
We're a Leader in IDC Marketscape:
Customer Communications Management
So, who better to help you take your programs to the next level? Download this report to learn more about why IDC named Smart Communications as a Leader and how the company is well positioned to help enterprises have more meaningful customer conversations.