INNOVATE Reimagined

Four-part Digital Series Now Available On Demand

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DIGIN 2020

DIGIN brings together the best minds in insurance to examine the most innovative ideas and technology. This is where leaders come to consider the factors...
Date: November 30, 2020 Time: 10:00 am EDT
On Demand

INNOVATE Digital Series

Hear from our partners, customers, executives, and IDC Researcher Marci Maddox, in a four-part digital series designed specifically for your region.

Delivering Excellence for Vulnerable Customers in Banking and Insurance

This discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.

Future of Utilities: Redefining the Utilities Customer Experience

In this Future of Utilities webinar, the expert panel uncover key, practical steps you can take to create an agile CX strategy.

Five Emerging Trends Impacting Role of Communications in Wealth Management

This webinar explores how evolving from communications to two-way conversations can improve the client experience in wealth management.

SmartIQ Demo Series: Life Insurance

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

Improve User Experience with DocuSign Guided Forms Powered by SmartIQ

We join DocuSign to review how organisations can improve the CX by making their forms process go digital, while also creating more personalised communications.

SmartIQ Demo Series: Health Insurance Enrollment & Onboarding

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

SmartIQ Demo Series: Wealth Management

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

Webinar: Leveraging Technology to Drive the Next Phase of Customer Engagement

From chatbots to cognitive engagement, this discussion will explore how insurers can overhaul their customer engagement strategy through capitalising on new technologies.

The Drivers Behind Moving To Operational Excellence Across The Insurance Industry

Learn how insurers from the South-East Asian region are baking ‘social-distancing’ into their processes as they accelerate the move to digital.

Digital Acceleration in Insurance: Meeting New Demands at Speed

From leveraging technology and enhancing customer experience, to advancing efficiencies across the business – find out the best strategies for success!

How Banks are Creating Two-way Conversations with Customers

We join Celent and American Banker to walk through the implications caused by the pandemic and how banks can personalize their customer communications.

Webinar: Accelerating Digital Account Opening: How to Prepare for What’s Next

Hear Forrester’s digital banking expert, Alyson Clarke, discuss how banks should accelerate and adapt strategies to prepare for future growth.

Forms Transformation: Fight Friction & Deliver on Digital Faster

Hear from Novarica on how to speed up and simplify the customer experience for quoting, enrollment, claims and service. Hosted by Digital Insurance.

Webinar: Evolving from Customer Communications to SMARTER Conversations

This webinar explores how organisations can deepen customer relationships by building trust in a way that can only be achieved by engaging in two-way conversations.

Webinar: Migrate Your Legacy CCM to a Modern Cloud-based Platform

In this session, Doculabs will walk you through how to plan and execute a successful migration.

Webinar: Pro Tips for Making Customer Conversations SMARTER in 2020

To be successful in 2020, companies must become more digital-focused, while keeping the customer at the center of their digital transformation efforts. They must go...

Webinar: Recharge Your Customer Communications Approach

In this webinar, Marci Maddox, Research Director, Enterprise Content Strategies for IDC, will share key insight on how companies should approach their CCM strategies and...

Webinar: Are Customer Communications Getting SMARTer?

In this webinar, you'll get a better understanding of what consumers want and discover discrepancies between these desires and what businesses are delivering.

Webinar: Timely, Relevant, Meaningful: Building Powerful Customer Communications in Financial Services

We have gathered an expert panel to dive into some solutions and learn how to breakdown data-silos and tackle legacy systems.

Webinar: Embracing the Future of Customer Communications Management Today

Craig Le Clair of Forrester Research explores business challenges best addressed by CCM platforms and offers key insight into the steps enterprises can take today.

Webinar: 2019 CCM Predictions: The Year of the Customer, Cloud, and Conversations

The customer will be king in 2019. But what does this mean for enterprises trying to ensure their customer communications management programs are aligned?

Webinar: Customer Communications in the Era of Automation

Curious to see where you are in your automation journey? Listen to this webinar to find out where you stand within your industry.

Webinar: Customer Conversations: What Consumers Expect, What They’re Currently Receiving and Why it Matters

Learn tips on how enterprises can act on insights from a recent survey to deliver more meaningful customer conversations and the best possible customer experience.

Webinar: Making the Most of Modern CCM: How Companies Can Improve Relationships and Impact ROI

Want to learn how companies are progressing along the CCM maturity curve, and how this is improving their ROI?

Webinar: The Total Economic Impact of Taking Your Customer Communications Solution Into the Cloud

With more customers expecting to be reached on their preferred channel and time, how do you keep up? Tune in to find out!

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