About the Report

IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment

Enterprises are more focused on customer experience (CX) than ever before and are turning to their CCM solutions to make a significant impact, with a recent IDC survey indicating that improving CX was the number one business goal of respondents’ CCM solution. In this report, IDC profiles 14 CCM vendors and positions Smart Communications as a Leader and awards the company the highest strategy score.

Download this report to learn more about why IDC named Smart Communications as a Leader and how the company is well positioned to help enterprises have more meaningful customer conversations.

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