Smart Communications Named a Leader in Customer Communication Management by Quadrant Knowledge Solutions
Learn why Smart Communications was one of the CCM vendors named as a Technology Leader in the SPARK Matrix 2024 Report.
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2023 Aspire CCM-CXM Leaderboard
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5 Trends Shaping Customer Conversations in 2024
Discover the 5 key trends that are shaping customer conversations in 2024. Read the report for insights on navigating the changing landscape of technology, behaviors, and expectations.
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Next-Gen Enterprise Data Collection: The Role of Forms in Interaction Experience Management (IXM)
Discover forms management's pivotal evolution in the latest white paper from Aspire. Download the paper now to learn how you can streamline enterprise data collection and enhance CX.
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2023 Insurance Benchmark Report: The State of Insurance Customer Experience and Conversations
Discover the current state of insurance customer experience, including what consumers really think about customer communications at their insurance organizations.
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2023 Benchmark Report: Customer Communications in Financial Services
Read the 2023 Benchmark Report for Financial Services to learn about the current state of customer communications in the financial services industry.
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2023 Benchmark Report: The State of Healthcare Customer Experience
Read the 2023 Benchmark Report for more insights on The State of Healthcare Customer Experience based on research from Smart Communications.
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The Aragon Research Globe for Workflow and Content Automation, 2023
Smart Communications is proud to have been named a Leader in the 2023 Aragon Research Globe for Workflow and Content Automation for the fourth consecutive year. Get a complimentary copy here.
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Playing Offense in a Recession: How Banks are Reducing Costs While Shifting to the Next Phase of Digital Customer Engagement
Celent gives banks advice on ways to reduce costs in CCM software while improving digital customer experience.
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How Vendor-Hosted SaaS CCM Can Drive Efficiencies and Reduce Cost of Ownership
This Aspire report explains why a growing number of organizations are turning to partners offering vendor-hosted SaaS CCM solutions to future-proof their communications strategy.
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The Total Economic Impact of Smart Communications
Read the Total Economic Impact report from Forrester Research for an in-depth look at the potential cost savings and ROI of the Smart Communications solution.
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CCM in a Digital World
Find out how financial institutions can leverage Smart Communications' pure cloud customer communications management solution to enhance CX in a digital world.
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Empathy at Scale at the Pace of Digital in Financial Services
Read the IDC Industry Spotlight to learn why it's imperative for banks to provide hyper-personalized and empathetic banking experiences to customers.
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Customer Communications Management in the Cloud: Perspectives in Financial Services
Read the report for insights into the role CCM plays in financial services firms’ business plus the drivers for customer communications in the cloud.
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Forrester Opportunity Snapshot: Disjointed Experiences Cost Insurers Members and Money
This research from Forrester Consulting highlights where health insurers should invest to improve CX and the top three priorities for US health insurers.
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The Total Economic Impact of Smart Communications
Discover the cost savings and business benefits of SmartCOMM, based on research by Forrester, of Smart Communications' customer, Jewelers Mutual.
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How to Future-Proof Your Customer Communications with Content Intelligence
Find out how to future-proof customer communications with content intelligence based on research from Aspire, sponsored by Smart Communications.
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The Total Economic Impact™ of Smart Communications™ SmartIQ™
This Total Economic Impact report from Forrester highlights the potential ROI of investing in SmartIQ, forms automation solution from Smart Communications.
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