The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
Leigh Segall, CMO at Smart Communications
In this post, we recap key takeaways from INNOVATE 2021, including how customer expectations continue to change, the next era of digital transformation and how technology powers omnichannel customer journeys.
Leigh Segall, CMO of Smart Communications
Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.
James Brown, CEO of Smart Communications
Smart Communications is thrilled to announce we have acquired Assentis. This is a significant moment for us as a company and for our industry as we work towards a SMARTER future, enabling enterprises around the world to deliver two-way, interactive customer conversations. The acquisition will further deepen our commitment to empowering financial services firms while also expanding our global presence.
Leigh Segall, CMO of Smart Communications
In 2020 businesses across the globe faced a host of challenges that that will continue to have an impact for months, if not years, to come. COVID-19 greatly disrupted life as we once knew it. As a result, business leaders have needed to evolve quickly to adapt to changing customer demands. We cover this and more key findings from our recent benchmark study in our latest blog!
By James Brown, CEO of Smart Communications
With Intelledox, Smart Communications is now the industry’s only cloud-based, next-generation customer communications management platform. Discover why we’re SMARTer together!
By Chris Murphy, Senior Director, Product Marketing at Smart Communications
Spring always seems to be a busy time with conferences and this year’s schedule was no different for the Smart Communications team. Here are a few takeaways from some of the standout sessions and conversations from our recent Spring excursions.
Simon Tindal, CTO of Smart Communications
What impact will artificial technology have on your organization? Here are a couple of ways we can expect A.I. to power smarter customer communications.
Neil Greathead, CCO of Smart Communications
2019 is shaping up to be a year in which a significant number of enterprises, particularly those in highly regulated industries, take a giant leap toward more modern customer communications programs. Why is this so important and why is now the time? Treating customers as valued individuals and delivering personalized experiences is now a must, unless you want to risk losing them.
By Leigh Segall, CMO of Smart Communications
We are just weeks away from INNOVATE UK 2018 in London and are pleased to announce we have a finalized agenda that includes sessions led by industry experts and an interactive panel discussion featuring Smart Communications customers.
By James Brown, CEO of Smart Communications
There has been a lot of discussion about how GDPR impacts businesses, but how does it affect the customer experience? Here are two ways the new regulation is affecting customer communications and driving even more need for meaningful conversations.
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