Scaling the Conversation

Insight to Drive More Meaningful Communications

Next-Generation CCM Powers the Future of Utilities

By | News, Thought Leadership

Nick Kelly, Account Director at Smart Communications
Digital transformation has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utility suppliers to catch up – and the time to act is now. Adopting the best processes and technologies to really drive change will set utility companies up for future success. Smart Communications is ready to help.

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Situations Change, So Too Must Your Processes

By | News, Thought Leadership

Nick Smith, VP Sales & General Manager, APAC at Smart Communications
In the digital era, there’s no shortage of data. Most organizations in both the private and public sectors have an abundance of it—in fact, many have more than they know what to do with. According to a recent survey, 55% of data that companies collect goes unused. Getting the most out of your data starts with how you collect it. While many organizations have moved away from relying solely on outdated paper-based processes, simply becoming more digital-first doesn’t necessarily mean you’re making the most of the process.

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Engaging and Empowering Employees During this Remote Revolution

By | News, Thought Leadership

Jo Sweet, HR Director at Smart Communications
The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when workforces are located in disparate corners of the world. But despite the hurdles, companies must find ways to empower their entire organization so it can achieve the best results possible. Among many challenges, one of the most pressing issues facing companies in 2020 is addressing is how to keep employees engaged, productive and fulfilled now that the majority of workers are fully remote. With that in mind, here are a few areas companies should focus on to successfully navigate the new remote working world and accomplish this goal.

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