Scaling the Conversation

Insight to Drive More Meaningful Communications

Why You Shouldn’t Miss INNOVATE 2021—The Future is SMART

By Smart Communications News, Thought Leadership

Leigh Segall, CMO of Smart Communications

Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.

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5 Major Trends Impacting the Financial Services Industry

By Thought Leadership

Karen Oakland, VP Industry Marketing, Smart Communications

In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff to remote work environments and dealing with increased support call volumes. In this blog post, we dive into five major trends that will continue to impact the financial services industry in the months to come and discuss how organizations can set themselves up for success.

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Employee Experience is a Top Priority for Successful Business Leaders: A Q&A with Sydney Trains

Employee Experience is a Top Priority for Successful Business Leaders: A Q&A with Sydney Trains

By Thought Leadership

Neil Greathead, CCO of Smart Communications

We recently spoke with Anne Lill-Holme, Information Management Lead at Sydney Trains, the operator of rail services across the metropolitan Sydney area to discuss how a global health crisis, remote work, virtual learning, shutdowns and more, impacted their employee experience and the key trends she believes will transform customer conversations in 2021. Check out our latest blog for more insight!

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