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Download the report for insights on navigating the changing landscape of technology, behaviors, and expectations.
Hear from Mark Breading, Partner at Strategy Meets Action in this extract from the 2019 CCM Trends report, as he discusses how the digital world has changed the game, and how insurers are intensely focused on improving the customer experience, along with the several converging factors that will result in heightened importance and activity related to customer communications management in the insurance industry.
